Answers in plain language, not support-speak.

The questions people ask most, each answered in under a minute. For anything about your own account, your wallet has the specifics.

Browse common questions

Start with what you are trying to do.

About a live transaction or your own account? Open your wallet first. That is where your specific answer lives. For everything else, start here.

Email more@dmore.io
What is Dmore?

Dmore is a connected account for everyday payments, shopping, travel, and more. It is designed to give you one clear place to move value and keep track of what happens next.

What is DMP?

DMP is the value unit at the centre of the Dmore experience. It is designed to connect useful services and opportunities inside the platform. The exact rules for using or holding DMP are shown in the product when you sign in.

What can I do with a Dmore account?

You can use Dmore to explore wallet actions, payments, shopping, bills, travel, rewards, and other services as they become available to you. Your account will always show the options and limits that apply.

How do I get started?

Create an account at wallet.dmore.io, follow the sign-up steps, and complete any identity checks requested. Once your account is ready, you can add money and begin with the services available to you.

Why do I need to verify my identity?

Identity checks help Dmore protect accounts, meet its obligations, and keep money movement safer. The product will explain what information is needed and why it is being requested.

What if a payment is still pending?

A pending payment means the transaction has not reached its final state yet. Check the transaction details in your account. If it remains pending longer than the timeframe shown there, contact support through the wallet.

Can I use Dmore for my business?

Dmore is being built for personal and business needs. Business features, account requirements, and availability can differ, so use the business route in the product for the options that apply to you.

Where can I get more help?

Open your Dmore wallet for account-specific support. For general questions, use the contact page and tell us what you are trying to do.

One thing we will never ask for.

Dmore will never ask for your password or a one-time code. Not in chat, not by phone, not by email. If a message feels off, stop and use the support route in your wallet.

Visit the Safety Center